Tax & VAT · UAE

Business VAT Refund Services in Dubai & the UAE

Where recoverable input VAT exceeds the VAT charged, the difference belongs to the business and may be reclaimed from the FTA rather than left on account. The FTA scrutinises refund applications closely, and weak documentation results in rejection or months of delay. Cressford Chartered Accountants reviews the position, evidences the claim to audit standard, files it through EmaraTax, and handles every FTA query until the funds are received. Note for visitors: the tourist VAT refund is administered by Planet at the airport; this service is for VAT-registered businesses.

✓ Claims evidenced to audit standard
✓ Every FTA query handled
✓ Fixed fee, agreed in advance
Prefer to speak with us? Call +971 54 389 0111
Chartered Accountants · Dubai · UAE

Claim your VAT refund

Describe your position and refund eligibility is assessed within one working day. Your details remain confidential.

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No obligation. Your details remain confidential.

The right scheme

Which UAE VAT refund applies?

The term VAT refund covers several distinct schemes in the UAE. The following sets out who claims what:

Type of refund
Who claims it
Where it is handled
Business VAT refund (excess input VAT)
VAT-registered businesses
Here, via the FTA / EmaraTax (this service)
Tourist VAT refund
Visitors, on eligible shopping
Planet tax-free counters at the airport
New-residence refund
UAE nationals building a home
The FTA's dedicated citizen scheme
Foreign business refund
Non-resident businesses (reciprocal)
The FTA business-visitor scheme, enquire with us

A VAT-registered business holding recoverable input VAT is in the right place.

Eligibility

When a business is owed a VAT refund

A refundable position arises whenever recoverable input VAT on purchases exceeds the output VAT charged in a period. This occurs most frequently where:

The business exports or makes zero-rated supplies

VAT is charged at 0% on exports while 5% continues to be paid on UAE costs, so input VAT accumulates.

Large capital purchases have been made

Fit-out, equipment, vehicles for resale or a significant one-off spend can push input VAT above output for the period.

The business is a startup in its investment phase

Substantial early expenditure before revenue develops frequently leaves a recoverable balance.

Rather than carrying the balance forward indefinitely, it can be reclaimed as cash. Whether a claim is worth making is confirmed at the outset.

Scope of service

Scope of our VAT refund service

Eligibility review of the refundable balance and the periods in which it arose
Reconciliation of returns to the books so the claimed figure survives scrutiny
Preparation of the refund application with supporting invoices and evidence
Submission through EmaraTax and full handling of FTA information requests
Follow-through until the refund is approved and paid to the account
Advice on claiming now or carrying forward, based on the cash position
Know before claiming

Recoverable and non-recoverable input VAT

Claiming VAT that is not recoverable is among the fastest routes to a rejected application. As a general rule:

Generally recoverable
Eligible input VAT
VAT on goods and services acquired for making taxable supplies; VAT on capital assets, stock and business overheads supported by valid tax invoices; and VAT on imports accounted for under the reverse-charge mechanism.
Generally blocked
Ineligible input VAT
Certain entertainment costs, including customer hosting and events; motor vehicles available for personal use; and some employee-related costs.

The recoverable is separated from the blocked before filing, so the claim reflects only what the FTA will allow.

The process

The VAT refund process

1
Eligibility review
The refundable position is confirmed and the recoverable balance quantified by period.
2
Reconcile and evidence
Returns are matched to the books and the tax invoices and documents behind every dirham claimed are assembled.
3
Prepare and submit
The refund application (Form VAT 311) is prepared and submitted through EmaraTax.
4
FTA queries handled
The FTA frequently requests further evidence. Responses are full and prompt so the clock does not restart.
5
Paid or carried forward
The approved refund is paid to the account, or, where the cash position favours it, carried forward.
Claim now, or carry forward? A refundable balance does not always warrant an immediate claim. Claiming releases cash now but invites FTA review; carrying forward offsets future VAT with less scrutiny. The recommendation depends on the size of the balance, cash-flow needs and how regularly the business is in a refund position, and it is given plainly rather than by default.
Why Cressford Chartered Accountants

Why companies appoint Cressford Chartered Accountants for VAT refunds

The claim is audited before the FTA sees it

As auditors, the firm evidences the claim to audit standard and identifies the weaknesses that trigger rejections, before submission.

Senior-led and direct

Clients deal with senior professionals who state whether a claim is worth making, and whether to take the cash now or carry it forward.

Fixed fee, agreed in advance

The cost is known before work begins. The quotation given is the fee payable.

Dubai-based

Office 2514, DAMAC Smart Heights, Barsha Heights (Tecom), Dubai. Engagements conducted in person or fully remotely.

FAQ

VAT refund questions, answered

Is this the tourist VAT refund?

No. The tourist refund on eligible shopping is administered by Planet at airport tax-free counters. This service concerns business VAT refunds for VAT-registered companies reclaiming excess input VAT from the FTA.

Who can claim a business VAT refund in the UAE?

Any VAT-registered business whose recoverable input VAT exceeds its output VAT for a period, most commonly exporters, zero-rated suppliers, businesses after large capital purchases, and startups in the investment phase.

How long does an FTA refund take?

Timelines vary with the quality of the evidence and the FTA's review. Complete, reconciled applications with prompt responses to information requests move considerably faster than claims that draw repeated queries.

Why are refund claims rejected?

Most rejections arise from claiming blocked input VAT, missing or invalid tax invoices, or figures that do not reconcile to the returns and the books. Each of these is addressed before submission.

Should the refund be claimed or carried forward?

It depends on the size of the balance, cash-flow needs and how regularly the business is in a refund position. Claiming releases cash but invites review; carrying forward offsets future liabilities. A plain recommendation is given on the full picture.

Do you handle the whole process?

Yes: eligibility review, evidencing, preparation, EmaraTax submission, FTA queries and follow-through until the refund is paid or applied.

That refund is your money

Claimed properly, evidenced fully, and paid out without the back-and-forth.